Vision Statement

To be Terrace’s most trusted destination for relaxation, beauty, and holistic wellness empowering our community to live healthier, balanced, and more confident lives through exceptional spa experiences.

Mission Statement

To deliver exceptional spa and wellness services that rejuvenate the body and mind in a calm, welcoming environment at the heart of Terrace, BC.

Goal Statement

Our goal is to grow Lons Xtreme Touch into a sustainable and reputable spa business that supports the well-being of Terrace residents, creates local employment opportunities, and contributes positively to the community’s wellness culture.

Phase, Tasks and Timeline

Pre-Launch Preparation (4-8 Weeks)

  • Conduct market research and competitive analysis.
  • Develop business plan: outline services, pricing, and target market.
  • Create business name and registers and Design business logo.
  • Acquire business permits and licenses.
  • Open business bank account and set up accounting system.
  • Develop pricing strategy and service menu.

Secure Location / Lease Agreement (4-5 Weeks)

  • Search and secure suitable downtown space (Lakelse or Lazelle Ave).
  • Design interior layout and ambiance.
  • Estimate total budget for renovation, equipment, and supplies..
  • Sign lease and prepare space for operation.).

Equipment and Supplies (4-8 Weeks)

  • Research and compare suppliers.
  • Estimate total budget for supplies and equipment.
  • Purchase equipment and supplies.
  • Purchase insurance (liability, workers compensation).
  • Ensure facility meets safety and health requirements.

Financial & Administrative Setup (3-4 Weeks)

  • Set up accounting software (QuickBooks/Wave).
  • Establish payment systems (POS, e-transfer, credit cards)
  • Prepare cash flow and financial projections.
  • Apply for business number and tax registration (CRA).

Recruitment & Training (4-8 Weeks)

  • Develop job descriptions and post openings.
  • Conduct interviews and hire RMTs, estheticians, and reception staff.
  • Develop training materials and protocols.
  • Provide staff training on hygiene, safety, and customer service.

Technology Setup (4-6 Weeks)

  • Set up online booking system (Fresha, Vagaro, or MindBody).
  • Build business website and integrate bookings.
  • Create client database and CRM system.

Marketing Plan(2-4 Weeks)

  • Create social media accounts (Facebook, Instagram, Google Business)
  • Design posters, flyers, and signage
  • Launch email marketing and local advertising campaign.
  •  Partner with hotels, fitness centers, and salons for cross-promotions.

Health & Safety Compliance(4-6 Weeks)

  •  Develop sanitation and hygiene policy following WorkSafeBC standards.
  • Train staff in health and safety procedures.
  • Schedule facility inspection and obtain health clearance.
  • Purchase first-aid kits and safety supplies.

Community & Partnership Building(4-6 Weeks)

  • Join Terrace Chamber of Commerce
  • Offer community-based promotions or open house.
  • Build partnerships with local hotels, gyms, and beauty suppliers

Operation Launch(2-4 Weeks)

  • Finalize scheduling and payment systems.
  • Test all equipment and spa systems.
  • Conduct trial run and collect feedback.
  • Official grand opening and media launch.